The shift to remote work has transformed B2B sales, with 76% of sales teams now working remotely at least part of the time (Salesforce, State of Sales). For Sales Development Representatives (SDRs), this change makes robust phone-dialler software critical. The right tool can ensure consistent call quality, streamline workflows, and give managers full visibility—even when teams are spread across different locations.
Why Remote SDR Teams Need Specialised Dialler Software
Working from home introduces challenges office-based systems weren’t built for: inconsistent internet, background noise, and limited support. Research by Inside Sales shows SDRs using dedicated dialler software make 60% more calls per day than those relying on basic systems.
Dialler platforms also solve management gaps. Features like call recording, monitoring, and analytics allow leaders to coach SDRs effectively from a distance, ensuring consistent messaging and performance.
Key Features to Look For
The best dialler software for remote SDRs shares some non-negotiable traits:
- Cloud-based reliability that works across different devices and connection speeds
- Call recording & monitoring so managers can coach based on real conversations (Gong reports a 20% win rate boost when teams review calls regularly)
- CRM integration to automatically log calls, update records, and trigger tasks
- Local presence dialling, which displays a familiar area code to prospects—boosting answer rates by as much as 400%
Top Phone-Dialler Solutions for Remote SDR Teams
Outreach
A popular choice for teams that want calling integrated with email and LinkedIn outreach. Outreach offers auto-dialling, call recording, and strong reporting dashboards, giving managers a complete view of team activity.
Salesloft
Known for its conversation intelligence, Salesloft analyses call content to deliver coaching insights and help SDRs refine their approach. Ideal for teams focused on improving call quality, not just quantity.
PhoneBurner
Designed for high-volume teams, PhoneBurner’s auto-dialling and one-click calling dramatically increase call capacity. Best for SDR teams whose success depends on maximising call throughput.
Aircall
User-friendly and highly integrative, Aircall works seamlessly with HubSpot, Salesforce, and other CRMs. Its intuitive interface makes it easy to adopt, even for teams without IT support.
How Dialler Software Boosts Remote Productivity
With proper dialler software, SDRs can:
- Increase call volume by 200–300% (AA-ISP) through automated dialling and voicemail drops
- Save time by eliminating manual number entry
- Track engagement via analytics like connection rates and outcomes
- Stay motivated with features like team leaderboards and real-time coaching
The psychological effect is just as important: SDRs feel more supported and connected, which is vital in remote environments.
Integration with Multi-Channel Prospecting
Cold calling is strongest when paired with email and LinkedIn outreach. Dialler tools that integrate with CRMs and engagement platforms allow SDRs to see when a prospect has opened an email, clicked a link, or visited a website—enabling more relevant calls.
At SendIQ, we’ve found that when phone outreach is combined with email sequences and LinkedIn automation, response rates improve by 45% on average. Website visitor identification adds another layer, helping SDRs prioritise calls to prospects already showing buying intent.
Making the Right Choice
When choosing dialler software, consider:
- Budget vs ROI: productivity gains often outweigh higher subscription costs
- Ease of use: if you lack IT resources, choose user-friendly platforms with strong support
- Trial runs: most providers offer demos—test with your team before committing
Final Thoughts
Remote sales is here to stay. The best dialler software doesn’t just help SDRs make more calls—it helps them make better calls, capture better data, and drive better results.
By equipping your SDR team with the right platform, you ensure they’re not just hitting call quotas but creating meaningful conversations that fuel pipeline growth.
